Privacy Policy

Last updated: June 4, 2026

This Privacy Policy explains how ECOMAZO, trading as Sunoire, collects, uses, stores, and protects personal information when you visit our website or place an order. Sunoire currently supplies goods to customers in the United States only.

1. Responsible party

The party responsible for data processing is:

ECOMAZO
Salomonsonstraat 44
7602DP Almelo
The Netherlands
Email: support@sunoire.com
Telephone: +31 6 5526 1309

Because ECOMAZO is based in the Netherlands, we process personal data in accordance with applicable Dutch and European data protection requirements, including the GDPR where applicable. We also respect applicable privacy rights for customers in the United States.

2. Access data and hosting

When you visit our website, technical data may be collected automatically by our website provider Shopify and related service providers. This may include:

pages visited;
date and time of access;
referrer URL;
browser type and version;
device and operating system information;
IP address and approximate location;
amount of data transferred.

This information is used to operate, secure, and improve our website.

3. Cookies and similar technologies

Our store may use cookies and similar technologies to keep the website functional, remember cart contents, process checkout, prevent fraud, understand website performance, and support marketing or analytics where enabled.

You can manage cookies through your browser settings. Certain cookies are necessary for the store to function properly.

4. Contact requests

When you contact us by email, telephone, or contact form, we process the information you provide so we can respond to your request. This may include your name, email address, phone number, order number, and the content of your message.

We retain this information only as long as necessary to handle your request and comply with legal obligations.

5. Customer accounts and orders

When you create an account or place an order, we process information needed to complete and support your purchase, including:

name;
billing and shipping address;
email address;
phone number, if provided;
order details;
payment and transaction information;
customer service communications.

This information is used to process orders, deliver products, provide support, handle returns, prevent fraud, and meet legal and tax obligations.

6. Payment processing

Payments are processed by secure payment providers, including Shopify Payments or other providers enabled at checkout. We do not store full credit card numbers on our own systems.

Payment providers may process details such as your name, billing address, payment method, transaction details, and fraud-prevention data. For more information, see Shopify's privacy information at https://www.shopify.com/legal/privacy.

7. Shipping and logistics

To deliver your order, we share the information necessary for fulfillment with warehouses, logistics providers, and shipping partners. This may include your name, delivery address, phone number if provided, email address, and order information.

8. Analytics and marketing

We may use Shopify analytics and similar tools to understand website performance, order activity, and customer experience. Where marketing or advertising tools are enabled, data may be used to measure campaigns and improve our store, subject to applicable consent and privacy requirements.

9. Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, restrict, transfer, or object to the processing of your personal information. You may also have the right to opt out of certain data sharing or targeted advertising where applicable.

To make a privacy request, email support@sunoire.com. We may need to verify your identity before processing your request.

10. Storage duration

We keep personal information only as long as necessary for the purpose for which it was collected, including order fulfillment, customer support, fraud prevention, legal compliance, accounting, and tax obligations.

11. International processing

Because we operate from the Netherlands and use service providers such as Shopify, your information may be processed in countries other than your country of residence. Where required, appropriate safeguards are used for international transfers.

12. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

Contact

If you have questions about your order, delivery, returns, payments, or any other topic, please contact our customer service team.

Email: support@sunoire.com
Telephone: +31 6 5526 1309
Support hours: Monday-Friday, 09:00-17:00 CET
Typical response time: 12-24 hours on business days

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